Site/Tiler Error - PO Required
Department- PO Builders & Design Builders
Description- To request a PO for extras when an investigation is not required, and the batch is only available interstate.
Hi {{ticket.requester.first_name}},
Thank you for your (email/phone call); please see attached extras order for (LOT ADDRESS).
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Please review and provide a (purchase order/confirmation), to arrange stock and book the next available (delivery/collection time). If you require any further information, please let us know.
Kind regards,
---Pick From Below to Fill Above---
- The original batch ____, is no longer available and the next available batch will be supplied.
- The original batch ____, is currently available in (state). Would you prefer a same batch transfer with a lead time of (insert business days) or the next available batch on hand.
Admin Completing NTI
Department- Design Builders
Description- Advising the site super that extras order has been sent to Builders Support to review the estimation
Hi {{ticket.requester.first_name}},
Thank you for your (email/phone call); please see attached extras order for (LOT ADDRESS).
Your order is currently with our Builder Support team, who are reviewing the estimation to determine the potential cause of the shortage.
Once complete, we will advise if the order will be provided free of charge, or a member of our team will attend site for further investigation.
If you require any further information, please don’t hesitate to reach out.
Kind regards,
No NT Error Found - On Site Investigation Required
Department- Design Builders
Description- Builder Support unable to find the cause for shortage and have arranged for Site support/BDM to attend site
Hi {{ticket.requester.first_name}},
The Builder Support team have reviewed the estimation and were unable to determine cause of the shortage.
We have arranged (Site Support/BDM name) to attend the site within the next 24-48 hours to conduct a site investigation. Once complete, we will advise if the order will be provided free of charge, or a (purchase order/confirmation) is required.
If you require any further information, please don’t hesitate to reach out.
Kind regards,
Site Support/BDM Investigation - Site/Tiler Error Found
Department- Design Builders
Description- Site Support/BDM have conducted investigation on site and deemed that a PO is required for the additional stock
Hi {{ticket.requester.first_name}},
Following (Site Support/BDM name)’s site investigation, below is a summary of findings.
·
It has been determined, a (purchase order/confirmation) will be required to arrange stock and book the next available (delivery/collection time).
If you require any further information, please let us know.
Kind regards,