Introduction
Depending on your order, pick up may be from a National Tiles store or from a distribution centre. This article explains what to expect, what to bring, and when you need to book a pick up timeslot.
Store vs distribution centre pick up
Pick ups from our stores are usually arranged directly with the store team and facilitated via the Trade Shop at the pick up location.
If your order is being picked up from a distribution centre, you must book a pick up timeslot before you arrive. Our distribution centres are located in Stapylton QLD, Alexandria NSW, Tarneit VIC, Cambridge TAS or Wingfield SA.
Booking a pick up timeslot for a distribution centre
If your order is being picked up from a distribution centre, booking a timeslot ensures the team prepare your order and keep customer pick ups moving smoothly.
When you book, make sure you have your order number ready. If you are unsure whether your order pick up is from a store or a distribution centre, contact us before you travel. Our Customer Support Team are available on 1300 733 000.
What to bring when picking up your order
When you pick up your order, please bring your order number, or order confirmation and any pick up details sent to you by email or SMS. You may also be asked for photo identification. If someone is picking up your order on your behalf, they will need the order details and photo identification.
Picking up your order from a store
When you arrive, head to the Trade Shop and let a team member know you are there to pick up your order. They will confirm your details and help with the handover or loading of your items where applicable.
In most cases pickups are facilitated via the Trade Shop. Please do not arrive until you have received confirmation that your order is ready for pick up.
Picking up your order from a distribution centre
If you are picking up your order from a distribution centre, make sure your timeslot has been booked before you travel. Review all pick up information provided via email, including pick up time, address, gate entry, and vehicle requirements.
Additional help
If you need help with your pick up, please contact your local National Tiles team or call our Customer Support Team on 1300 733 000 before you travel.