customer experience centre

Shopping with us

• Sales Ts&Cs
• Promotional Ts&Cs
• Price Beat Guarantee
• Payment Methods
• Special Orders

Delivery

• delivery guidelines b2b
• delivery guidelines b2c
• Acceptance of delivery
• Force majeure
• Online Samples
• FAQ

Collections

• Collection Information
• Store Locations & Hours
• pick up vehicle requirements

Returns

• Returns Ts & Cs
• Refunds
• 100% money back guarantee for online orders
• Digital Payment Guide

Safety & Warranty

• Australian Standard Tile Size FAQs
• Customer care instructions
• Slip Ratings
• Lifetime Guarantee
• Variation Rating
• Fire Resistance

Troubleshooting & FAQs

• Trouble Logging In? Reset Your Password
• Promotional codes & discounts