We provide these guidelines to freight providers and Building Supervisors for all deliveries.
Freight providers and Building Supervisors must adhere to these guidelines to ensure that our high level of service continues to our valued major clients. These requirements play a pivotal role in maximising our customer satisfaction.
The following guidelines are required for all Domestic & Commercial Builder deliveries:
- Unless otherwise advised, a builder’s key is required to enter all building sites. Before departing for the delivery ensure you have the correct builder’s key. If you do not have a key you will not be able to complete the delivery.
- If the builders Key is provided by National Tiles on the day of delivery, it must be returned on the same day.
- If a builder’s key is not available, someone must be onsite to accept delivery.
- All sites will have clear access at least 2.5 metres wide and 2.5 metres high leading from the cross over to the garage door, if a site does not have clear access, or is excessively boggy or steep, the supervisor listed on the paperwork and the National Tiles freight co-ordinator must be contacted before rejecting the delivery.
- The Carrier is not responsible for moving Building products, site bins, toilets etc.
Temporary Fencing / Stilt Fences / Scaffold
- Stilt fences are not to be moved during a delivery, if a stilt fence prevents the ability to safely complete the delivery, the delivery will be returned to National Tiles and redelivery charges will apply.
- Delivery drivers are not to dismantle, modify or remove any scaffold.
Placement of Product
- Prior notice is required if the pallets are not to be placed directly on the garage floor (ie on damaged plasterboard/chipboard)
- Pallets must not be pushed along the garage floor.
- There must be sufficient space in the garage to complete delivery.
- Small deliveries that are extras to complete a job are to be stacked neatly on the garage floor.
- Garage door must be closed and locked after delivery.
- If the garage door cannot be closed and locked, the building supervisor must be contacted before completing delivery.
Mud on Roads
- Is it not the driver’s responsibility to clean up mud left from other trades or delivery drivers.
- Any delivery that is unsuccessful for any reason must be communicated back to the National Tiles freight co-ordinator immediately, photos of the reason the delivery was unsuccessful must be sent to National Tiles ASAP. This will be forwarded on to the appropriate order support person.
- All unsuccessful deliveries will incur redelivery charges.
Cancellation of Delivery
- Any changes or cancellations after this time will incur a redelivery charge.
- Any breakages or shortages must be reported to National Tiles within 48 hours of the delivery, no claims can be made after this time.
- Returns are to be neatly stacked on a separate pallet to the original delivery, clearly labelled.
- Delivery sticker on the front of a pallet. (to identify the delivery)
- Any obvious damage to house prior to delivery.
- The pallets and trim from 2 sides, clearly showing all tiles delivered including samples pack and small products on top of pallet.
- The garage before and after delivery from the street.
- These photos will be uploaded to the hard drive at National Tiles at least once a week.
Please remember when delivering to site drivers are effectively representatives of National Tiles, therefore we expect at ALL times a professional attitude complimented by a neat appearance.
- Correct Site Access
- - Enough space in garage to stack pallets
- - Good access to drive Moffett to garage
- - Solid driveway to drive Moffett to garage
- - No silt fence or scaffold blocking the delivery location
- Incorrect Site Access
- - No space in garage to stack pallets
- - No access to drive Moffett to garage
- - Garage door not installed