- From the time you place your order, we can store your items requiring delivery for up to 60 days.
- Any orders that are to be collected from one of our retail stores must be collected within 7 days of becoming available for collection. Failure to collect during this period will result in the order being returned to the nearest National Tiles Distribution Centre and resupply will incur the standard delivery charge, currently $99 per pallet or part thereof.
- Please note, it is your responsibility to ensure all collections are made with a suitable vehicle capable of carrying the weight legally and safely. National Tiles will not knowingly load a vehicle in an unsafe manner or exceed the legal weight capacity.
- All tile or flooring orders with an aggregate quantity greater than 20m2 will need to be delivered or collected from one of our Distribution Centres.
If you have any questions please visit or call your local National Tiles store, submit an online enquiry or call 1300 733 000 between 9 AM and 5 PM AEST on business days.