Need to make a change to your order, or want an update on where it is up to? We are here to help. This guide explains what you can do next, what information to have ready, and what to expect with order changes, delivery, and collection.
Changing your order
If you need to change your product, quantity, delivery address, or pick up details, please contact our Customer Support Team or the store where you placed your order. We'll always do our best to accommodate changes to your order.
The sooner you get in touch, the more likely we can help — once your order has started moving through our fulfilment process, such as stock being picked or relocated, changes become more difficult and aren't always possible. If your order has progressed too far to change, we'll treat the request as a new order and process it separately.
If you no longer need the order, cancellation may be possible before it has been prepared or dispatched, in compliance with our cancellation terms and conditions.
Order status updates
If your items are on backorder, our team will do their best to give you an updated estimated fulfilment date. Lead times can vary depending on many factors including whether stock is available at the supplier or if we're waiting on production, as well as shipping or freight. Because of these factors, any dates we provide are always estimates, and we appreciate your understanding if things change along the way.
Need help?
If you're unsure whether a change is possible, or you just need an update on your order, we're here to help. To help us find your order as quickly as possible, please have your order number handy when you get in touch.
If you're reaching out by email, include your name, order number, and the best phone number to reach you on — that way we can get back to you without any delays.