If you've fallen a little short or realised you didn't order quite enough tiles, don't worry — it happens, and we're here to help you get the extra tiles you need as quickly as possible. Additional tiles may be required after an order has been placed due to extra wastage during installation, measurement changes, or a project scope change that adds new areas.
A note about batching
We'll always do our best to help source extra tiles and match them to your original order where stock is available. To give you the best chance of securing the quantity and batch you need, contact us as soon as possible if you think additional tiles may be required. Please check your original batch number on the tile boxes or packaging. This is sometimes referred to as the shade number and may consist of letters, numbers, or a combination of both. Stock levels can change quickly, so ordering promptly helps reduce the risk of delays and batch unavailability.
What to have ready when you contact us
To help us source your extra tiles quickly, please have these details ready:
- Your previous order number
- Item code or product name
- Batch number from your original order or tile packaging
- Number of boxes and/or square metres (m2) required
- Rough lead time or timeframe you need the tiles by
Contact your nearest National Tiles store
The quickest way to get started is to contact our Customer Support team or visit your nearest National Tiles store, and we'll help source your extra tiles as soon as we can.