-We offer a 100% money back guarantee for online orders.
-You have 30 calendar days to return your tiles if they are unused and in their original delivered condition for any reason.
-For partial returns please refer to the “return of goods” policy. Minimum quantities and a restocking fee apply.
-Our “Lifetime Guarantee” requires customers to retain the lesser of 10% of the entire tiled area, or 3 boxes of tiles for the purpose of rectification. This is to ensure that should individual tiles display a fault; they may be replaced without the need to replace the entire area.
-If you change your mind, you will be responsible for the cost to deliver your order back to us.
-If your order is deemed faulty, then you will not be responsible for any costs associated with returning your order.
-If you have any questions please visit or call your local National Tiles store, submit an online enquiry or call 1300 733 000 between 9 AM to 5 PM AEST on business days