At National Tiles, we strive to make your refund process as easy and secure as possible. To reduce the risk of fraud and to comply with bank requirements, refunds will be processed using the same payment method you used for your order. We may ask for supporting evidence to ensure the funds are returned to the original payee.
Refunds In Store
We want to make your in-store refund experience smooth and hassle-free. National Tiles Stores can process refunds up to the value of:
- $100 for original cash payments
- $700 for original card payments (refunded to the same credit card number)
Online Payment Refunds
For payments made via our National Tiles website, you don't need to provide the original payment method details. The refunded amount will be processed using the same payment method you used for your purchase.
All Other Refunds
For refunds that exceed these amounts or involve different payment methods, our Store/Customer Support Team will submit your request to the Accounts Department for processing. Here’s how it works:
- Original cash payments greater than $100 will be refunded to your nominated bank account.
- Original direct deposits (bank transfers) will be refunded to your nominated bank account.
- Original card payments greater than $700 will be refunded to the same credit card number.
- Original online payments (e.g., PayPal, Afterpay) will be refunded via the relevant online platform.
Since we do not retain your original payment details, we will need you to provide this information. This may include:
- Credit card number and expiry date
- BSB and account number
- Proof of payment
Processing Time
Once we have your payment information, we will process your refund request within 10 business days. If there are any discrepancies with the payment information provided, our Store/Customer Support Team will contact you.