Payments made via the National Tiles website are refunded consistent with the tender type used to make the original transaction (eg. Paypal, Afterpay)
Payments originally made via credit card (VISA, Mastercard or AMEX) are refunded to the same credit card
Payments originally made via debit card (VISA or Mastercard) or direct deposit are refunded to the same BSB and bank account number
Refunds In Store
National Tiles Stores can process refunds up to the value of $250
The refund amount can be processed in store if the original payment was made in store via debit or credit card
Refunds over $250
Refunds for the amount of more than $250 will be processed by our Accounts Department
The customer will be asked to provide the original payment method details
This may include:
Credit card number and expiry
BSB, account number and account name
The original payment method details must be provided by the customer, as National Tiles do not retain these details.
If payment was made via tap and go (phone or wearable device), a copy of the payment remittance may be requested as proof of payment.
Online Payment Refunds
The customer is not required to provide the original payment method details for payments made via our National Tiles website.
The refunded amount will be processed via the same tender type used
Once the customer has provided the original payment information to us we will commence processing the refund.
Online Purchase - 10 business days
In Store Purchase - 10 business days
Phone Purchase - 10 business days
The customer will be contacted within 10 business days if there are any discrepancies with the payment information provided